Remote Backup Service
SunGeek.com Partnering with Dr. Backup^tm

Why Choose Dr.Backup?

Not all backup services are created alike. We believe that our commitment to quality, innovation and customer service provides you the best value in online backup service.

Some of the features and benefits that set us apart include:

1. 100% Customer Satisfaction Guarantee. Choosing Dr.Backup is virtually risk-free. If for any reason you are not absolutely delighted with the ease-of-use, safety or convenience of our service -- please let us know immediately. We will either fix the issue or refund 100% of your current monthly service fee -- your choice.

2. Charges are based on COMPRESSED data stored. Many other online backup services charge based on the size of your uncompressed data. Compressing the data allows you to maximize your offsite backup storage investment. And, there’s no setup fee and never any per-backup or per restore charges.

3. Full reporting and logging of all backup sessions. At the conclusion of each backup, notification messages are automatically transmitted to the email address you specify. Each file backed up is identified and any files which could NOT be backed up are noted.

4. We notify you if you don’t backup. An account “watchdog” timer continuously reviews all active accounts and sends an email notification to clients which have gone inactive for over 7 days. This proactive monitoring is especially useful to office managers who are responsible for the safety of data on multiple devices.

5. Completely unattended operation. An automated backup scheduler is installed on your machine. It quietly runs as a background application in the system tray. Optionally, you can install it in Windows “services” mode for use on unattended servers. The scheduler wakes up at the specified time and runs a backup. No more waiting around for backups to complete.  Let them run at night while you sleep!

6. You have complete control over online file retention. You can set how many backup versions to keep online -or- the absolute number of days to keep a backup. You can also protect your files against accidental deletion by keeping the last version of a file online. Even if you delete a file from your local drive, the online version will still be intact.

7. Group files into logical backup sets. Logically organize your files into separate backup sets and you can dramatically speed up your backup and restore times. This feature is great for archiving specific projects or for permanently archiving last year’s files.

8. Multi-user Setup. Maintain unique accounts for each PC, laptop or server. All accounts are configured and managed individually, yet all can share the same pool of online storage, maximizing the use of your storage space.

9. Complimentary account overdraft and grace period on excess storage usage. It’s tough to always predict how much you need to backup…so we make it easy for you. Exceeding your storage quota by up to 10% is never a problem. Need even more? We give you a 30-day grace period to evaluate your needs and upgrade to a new package. Your backups keep working during this period!

10. Strong encryption is built-in. You have your choice of seven (7) different encryption algorithms including the ultra-secure 448-bit “Blowfish.”  Because you alone have the encryption key, your data is completely secure on our offsite servers. Plus, we are fully compliant with the HIPAA security rules governing data protection.

11. Mapped drive support. Reduce administrative time by concentrating the backup of multiple PCs onto a single machine using shared volumes. Backup both Windows and non-Windows computers which are visible through a mapped drive.

12. Live customer support. We offer phone, web and email support by trained technicians. Your calls are NEVER transferred offshore to a generic call center.

13. Secure “iSupport” remote control assistance. You and the Dr.Backup technician can simultaneously view your computer screen and work through any trouble. iSupport can be used on-demand and is compatible with most commercial firewall products. No more trying to explain over the phone what you see on your screen. In most cases, this technology dramatically reduces the amount of time required to diagnose and repair a problem.