Instant support is a way for SunGeek.com to remote into your computer to fix a problem. 

Instant Support technicians are generally available during normal store hours.

HOW DOES THIS WORK?

First:  Call SunGeek.com to engage a technician.  They will determine if they can help you over the internet.

NOTE:  Instant support can't always help when you're having hardware problems, networking issues, or some virus problems.

Second:  Once the technician has determined that you can be helped in this fashion, you will be prompted to pay the connect fee ($20), and subsequent per minute charge (.99 / minute).

Credit card or PayPal account required for Instant Support.
Some terms and limitations may apply. See terms

Finally:  When the technician is ready, they will tell you to click on:

READY TO START

Select Run, then Run again, then give the technician the ID in the box.

MAC Operating System Click Here

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