This client previously worked with
another consultant, but still had many unresolved issues
in the main and remote office. We analyzed the
environment, reviewed the business needs, and very
quickly and easily stabilized the environment. We
implemented key solutions to ensure that the office
personnel could do their job on the computers, and we
protected the data by setting up a remote off-site data
backup solution that met HIPAA requirements.
Business Needs
This doctor's
office
previously worked with another consultant that was
not meeting their needs. After many
frustrating hours of working with their old
consultant, they decided it was time to bring in
someone new.
Their medical billing and accounting
package was not working correctly in their
environment, from both locations.
They had an unstable wide area
connection between offices, causing them to have
periodic outages. They needed
a secure, reliable connection.
Their main office network
environment was unsecured and unstable.
They had technical issues with
scanning from off-site offices.
Update all
computers with latest operating system patches,
centralized auto-updating
virus control, and securing the environment from
outside infiltration.
Standardize employee LAN login, control
document access, and automatically map all the
peripherals.
Discovered that most of their tape
backups had failed to back up their medical and
billing database. So they needed a better backup
solution that was automated and handled these
errors, while uploading the data in encrypted format
off-site to meet HIPAA requirements.
